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We are committed to providing the best shopping experience for our website users. If you have any doubts during the process of selecting lighting products, do not hesitate to contact us, and we will provide professional advice.
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FAQS

Are your products UL listed?
Yes, our products comply with UL standards.
How long is the warranty?
Product Warranty: We offer a 2 year warranty for our products(excluding bulbs)
When will I receive my order?
We divide the time between the customer placing an order and receiving the product into processing time and shipping time.

Standard products: products currently in stock

Processing Time:2-3 (working days)
Shipping Time:9 -14 (Nature days)

Unconventional products: products that are currently out of stock/need to be customized

Processing time and shipping time will be longer than regular, because of the uncertainty of size and other factors, we can't give you the exact delivery time, but if you need to customize it, our customer service representative will tell you the approximate production time as well as the delivery time after we receive the feedback from our designer team. See the Customization page for details information.
What if the product is sent broken?
Please contact us first, we will solve your problem in time after receiving the proof you provide, please click here Refund policy  
How do I return a product?
If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item. Please contact Customer Service support@sylviaspace.com. There are more information about Returns.