Pre-Sale Questions
Q: “Is Sylviaspace an American company?”
A: Yes, Sylviaspace is headquartered in the United States.
Q: “Where are Sylviaspace products manufactured?”
A: Sylviaspace products are produced by high-quality Lamps manufacturers around the world and undergo strict quality checks before being shipped to customers.
Q: “If I order multiple items, will they be shipped together?”
A: Typically, depending on stock and warehouse location, items in your order may be shipped separately.
Q: “How can I check the status of my order?”
To check your order status, please follow these steps:
- Log into your account using the "Login" link at the top right of the page.
- Navigate to "My Orders" in your account dashboard to view the status of all your orders.
- Click "View Order" to see detailed status updates and history for each order.
If you don't have an account, you will receive an email with tracking information once your order ships. You can also contact customer service for updates.
Q: “What do the different order status terms mean?”
The following terms describe the status of your order:
- Payment Successful: Your payment has been received.
- Processing: Your order is being prepared for shipment.
- Shipped: Your order has been shipped.
- Delivered: Your order has been delivered to the specified address.
- Canceled: Your order has been canceled.
- Returned: Your order has been returned and refunded.
Q: “Does Sylviaspace offer customer support on weekends or holidays?”
A: Yes, Sylviaspace’s customer support team is available with limited service on weekends and holidays, though response times may be slightly delayed.
Shipping and Delivery
Q: “Does Sylviaspace offer international shipping?”
Yes, Sylviaspace offers international shipping to many countries and regions. Shipping fees and delivery times vary depending on the destination.
Q: “How are my shipping costs calculated?”
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
Q: “When will my order be shipped?”
A: Most orders are processed and shipped within 1-3 business days. You will receive an email notification with tracking information once your order is shipped.
Q: “Can I turn on/off some blocks on the page?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Returns and Refunds
Q: “What is Sylviaspace’s return policy?”
A: Sylviaspace offers a 30-day return policy. Items must be in their original, unused condition and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.
Q: “How do I initiate a return?”
A: To initiate a return, please contact customer service to obtain a Return Merchandise Authorization (RMA) number and follow the instructions for returning the item. Once the return is processed, a refund will be issued to the original payment method.
Q: “How long does it take to process a refund?”
A: Once the returned item is received and inspected, refunds are typically processed within 5-7 business days.
Products and Warranty
Q: “Do Sylviaspace products come with a warranty?”
A: Yes, Sylviaspace products come with a one-year limited warranty that covers manufacturing defects. The warranty does not cover normal wear and tear, misuse, or accidental damage.
Q: “How do I request warranty service?”
A: To request warranty service, please contact customer service with proof of purchase and a description of the issue. We will assess your request and provide further instructions.
Q: “Where can I find product manuals and installation instructions?”
A: You can download product manuals and installation instructions from the "Support" page on the Sylviaspace website. If you can't find the information you need, please contact customer service for assistance.
Other Common Questions
Q: “Does Sylviaspace offer bulk purchase discounts?”
A: Yes, Sylviaspace offers discounts for bulk purchases. Please contact the sales team for more information and a quote.
Q: “How do I subscribe to Sylviaspace’s newsletter?”
A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. You'll receive updates on new products, promotions, and news.
Q: “Does Sylviaspace have physical stores?”
A: You can download product manuals and installation instructions from the "Support" page on the Sylviaspace website. If you can't find the information you need, please contact customer service for assistance.