Product Refund Policy

Returns

At Sylviaspace.com, we are dedicated to the satisfaction of our clients. If you do not like the majority of the products on our website, you can return them in 30 days for a refund (in new, uninstalled state and original packaging).

We do not accept returns after 30 days. However, products (excluding bulbs) are covered by our two-year manufacturer's warranty. In order to qualify for a refund, the returned products must be in their original packaging and in new/unused state. If you have already installed the product, you can't return it. Custom products also do not qualify for refund.

Refunds

We will process your refund within 7 working days after we have received the returned product and checked that there is nothing wrong with the product, we will send you a refund confirmation email if the refund is successful, please contact us in advance if you are no longer using your original card.

In addition, we will merge your previous payment channels and refund you in the same way. Refunds will take 7-10 days to arrive. If you want your refund faster, you can contact your local bank service.

NOTE:We have to get back the goods before we can get a refund. If, for whatever reason, we do not receive the goods, for example, if the customer refuses to return the goods, or if the buyer does not accept the package, which leads to the destruction of the parcel, we will not be able to make a refund.

 

Contact information

Email: support@sylviaspace.com

Phone: +1 (281) 657-5109

Open Hours: Mon-Sun: 7 x 24