Shipping
FREE SHIPPING on all orders in USA, UK, Canada, Australia,Singapore, New Zealand, Ireland, fast & safe shipping.
Note: Our fixtures do not support delivery to military bases.
Shipping Time:
Normally, we need 2-3 working days to arrange the order and 9 -14 (Nature days) to ship by Express for most orders.
Package: We always check and pack all the goods carefully before shipment, the lamps are packed in foam boxes, cardboard boxes and thick wooden crates, wrapped in layers to prevent scratches or breakage. If the product you receive is broken, please contact us by email, we will solve your problem within 24 hours after receiving the email, and we are always responsible for the product during the 2-year warranty period.
Tax and Customs Duties
When your order arrives in the destination country, you may be required to pay additional charges for the import process. These typically include import taxes, customs duties, and other related customs fees. Please note that these additional charges are determined by the customs authorities of the destination country based on local tax regulations.
As the recipient of the package, you are responsible for bearing these additional import costs. Please understand that as the
sender, we are not liable for these expenses. To gain specific information about these potential extra charges, we recommend you proactively contact the local customs office.
Additionally, as the recipient, it's your responsibility to be aware of the postal regulations in your country or region, including any restrictions on items that can be mailed. Since these regulations vary by country, we cannot assume responsibility for any items that are not accepted by certain countries.
Should you have any questions,please feel free to contact us at support@sylviaspace.com for assistance.
Contact Information
Email:support@sylviaspace.com
Phone:+1 (281) 657-5109
Open Hours:Mon-Sun: 7 x 24