1. Why we can do customization?
We offer a custom service because we are a factory, something that other online lighting stores or local brick and mortar stores simply cannot offer. If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@sylviaspace.com
2.How does the customization work?
- Provide your requirements to our designers
- The designer will design the product according to your requirements
- After confirming the drawings are correct, you need to pay the customization fee
- Provide pictures and video before delivery
3. Customize Size & Color
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
Simply send us an email with the following information
- Which product – it’s a good idea to send us a link to the product
- The specific color you want, such as gold or chrome.
Our designer will reply to you within 24 hours and provide you with a quote.
(Not sure what size or color to choose for your space? No worries, please provide us with the size of your room and the height of your ceiling, and we will have a team of professional designers to customize it exclusively.)
4. Customize Design
If you have a specific chandelier design in mind that you don't find on our website, we can help with that too.
If you need a chandelier that you can't find on our website but can find it on other websites, we can also provide you with a customized service and our prices will be more affordable.
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
⦁ Links to other websites, pictures and dimensions
5. Customized Time
Processing time for regular products is 2-3 days and shipping time is 9-14 days. But because customized products are not part of our stock products, we need to collect and purchase the materials you need for the product, and after getting these materials according to the designer's drawings for production, if the production process encountered other problems our production team also need to stop the production to solve the production of this customized lamp produced by the problem, so the customized product processing and production time we can't Guarantee.
But our exclusive customer service staff will tell you at each different stage of our production process, and in the production of the product after the success of the information will be customized product pictures and video to your acceptance, you are satisfied, we will be shipped, shipped to us will also provide you with the transport order number, you can check the transport status of your customized lamps and lanterns through the transport order number.
The customization stages are as follows:
- Designer receives your design needs
- Designer draws designer drawings according to your needs
- The production team purchases materials according to the material of the product
- Enter the production stage after the material is successfully prepared
- Test hanging and checking after production is finished
- Send you feedback pictures and videos of the finished design.
- We will arrange the shipment as soon as you feel it meets your requirements.
After the customized products are shipped, our customer service staff will send you an order shipment confirmation email, for order tracking please check the Order Tracking page.
If you have questions, please contact us at support@sylviaspace.com
Contact Information
Address: 1891 Curtis St UNIT 1613Denver CO 80202 US
Email:support@sylviaspace.com
Phone:+1 (281) 657-5109
Open Hours: Mon-Sun: 7 x 24